We appreciate our customers for choosing us and letting us serve them. We work hard to provide a top-notch service. We support over 50 hosters currently and it's a hectic job to keep all of them running without any bugs. If the link you are trying to download from doesn’t work, it’s advised to report the issue to our customer support service. Our system is transparent and status of our service can be found here Service Status
If you are still not satisfied with our efforts you can always ask for a refund.
We offer 100% money back guarantee within first 30 days of purchase. It can be requested from here Refund Page
If your account has been active for more than 30 days, you can get a partial refund under following circumstances:
1. More than 30% of the hosts we support are down and customer support is not able to find you a satisfactory solution to that.
2. Your account was NOT banned due to sharing/copyright and abuse violations.