We appreciate our customers for choosing us and letting us serve them. We work hard to provide a top notch service on our website and compensate for any downtime (Usually by adding extra days to your account validity). We support over 50 hosters currently and it's a hectic job to keep all of them uptime 100%. If a host is down we advise you to use an alternative host and do not hesitate to create a support ticket explaining the issue. Our system is transparent and it depicts the possible "out of order hosters" on the download page. We do not re-bill our customers.
If you are still not satisfied with our efforts you can always ask for a refund.
We do not encourage refunds for our test package. However you can still request a refund for it and it can be approved only in certain conditions such as the case where user isn't able to use the service completely, not by choice rather by issues from our side.
We don't guarantee support for 3rd party applications and for any kind of issues with them it's advised to contact their customer support directly.
If your account has been active for more than 30 days, you can get a partial refund under following circumstances:
1. More than 30% of the hosts we support are down and customer support is not able to find you a satisfactory solution to that.
2. Your account was NOT banned due to sharing/copyright and abuse violations.
To get a refund, please request refund explaining your situation.