We appreciate our customers for choosing us and letting us serve them. We work hard to provide a top notch service on our website and compensate for any downtime (Usually by adding extra days to your account validity). We support over 50 hosters currently and it's a hectic job to maintain a 100% uptime for all of them. If a host is down we advise you to use an alternative host and to create a support ticket explaining the issue. Our system is transparent and it depicts the possible "out of order hosters" on the download page. Moreover, we do not re-bill our customers.
If you are still unsatisfied with our efforts you can always ask for a refund.
We do not encourage refunds for our test package. However you can still request a refund for it and it can be approved only in certain conditions such as the case where user isn't able to use the service completely, not by choice rather by issues from our side.
We don't guarantee support for 3rd party applications and for any kind of issues with them it's advised to contact their customer support directly.
If your account has been active for more than 7 days, you can get a partial refund under following circumstances:
1. More than 30% of the hosts we support are down and customer support is not able to find you a satisfactory solution for that.
2. Your account was NOT banned due to sharing/copyright and abuse violations.
To get a refund, please create a customer support ticket explaining your situation.
Kindly make sure to include your Username along with your transaction ID in the ticket.
Final decision regarding refund is ours and it's processed with an assumption that you have read our TOS thoroughly.